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PRIVACY POLICY

Last Revised 11th June 2019

This policy describes the personal information Q&L Trading Inc. and our brands, which include but are not limited to Mono Joe and Fine Lane (collectively, "Q&L Trading Inc.") collect about you, why we collect it, how we use it, and when we share it with third parties. 

 

This policy covers our AUS stores and online experiences including our websites and mobile apps. Our policy also describes the choices you can make about how we collect and use your information. If our information practices change, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears above. If we change the policy in a material way, we will provide appropriate notice to you. You may exercise your choices about how we collect and use your information consistent with this policy at any time.

What kind of information does Q&L Inc. collect?

We may collect personal information from you, such as your name, email address, postal address, phone number, credit card number, gender, birthday, personal interests, etc., when you engage in activities such as visiting one of our websites or stores, installing or using our mobile apps, placing an order online or by phone, making an in-store purchase or return, saving your information with us online, contacting us with a question or concern, or participating in a contest, promotion, or survey. We may maintain a record of your product interests and the purchases you make online, through a mobile app, by phone and in our stores.

We may combine personal information with information about your online and in-store transactions and other interactions with us, including your purchases. We may also combine your personal information with information we receive from other sources, such as joint marketing partners, public databases, publicly available pages on social media platforms and other third parties. In addition, if you choose to engage in social sharing, such as by connecting your social media account to your customer account or by logging into your customer account from your social media account, the social media site may share information with us about your use of their services, including profile information, information about your contacts and content you have viewed or liked. Please refer to the social media site’s privacy settings to control how your information is shared.

If you submit any personal information relating to other people to us or to our service providers, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

How does Q&L Inc. use my information?

We may use your personal information to provide products and services and to support our business functions. For example, we may use this information for the following purposes:

To process and fulfil your order, including by shipping products to you, or others you designate, and sending emails to you, or others you designate, to confirm your order status and shipment and to process merchandise returns.
To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, including marketing communications that we believe may be of interest to you
To communicate with other persons using the contact information you provide, such as when you designate another person as the recipient of a refer-a-friend message or a gift.
To make your shopping experience easier, more enjoyable and more efficient
To address problems with and improve our products, brands, services and technologies, as well as to develop new products and services
To allow you to use our in-store and online technologies
To provide consistent, personalized services across all channels and all of our brands, including to personalize our advertising, marketing communications, shopping experiences and promotional offers
To organize local community events, promotions and in-store experiences
To facilitate social sharing To allow you to apply for an offer of credit from a payment card provider
To allow you to enrol and participate in a loyalty or customer relationship program
To administer and fulfil our contests and other promotions
To help us learn more about your shopping preferences
To prevent, detect, mitigate and investigate fraud, security breaches and activities that are or potentially may be prohibited or illegal
To enforce our Terms of Use or other policies
As we believe to be required or appropriate to protect the rights, property, safety and security of Q&L Inc. and our employees, customers and others
As we believe to be required or appropriate under applicable law, to respond requests from government authorities and to comply with legal process
You always have the choice not to receive marketing information or calls. For instructions on opting out, please see the section entitled

How does Q&L Inc. share my information

We may share your personal information, such as in the following ways:

Brands. When you provide personal information to one of our Q&L Inc. brands (Mono Joe & Fine Lane), we may share that information with our other Q&L Inc. brands.

By You. You may disclose personal information when you post content to our websites, in-store technologies or other public forums, such as our brands’ social media pages, blogs, and online product reviews. Any information that you disclose through these services will become public.

What other information does Q&L Inc. collect?

We may collect information that does not reveal your specific identity or does not directly relate to an individual, such as the browser and device information; information collected through cookies, pixel tags and other technologies, demographic information and other information provided by you; and aggregated information.

We may use and disclose such information for any lawful purpose. If required, we will treat such information as personal information in accordance with this policy. We will also treat such information as personal information to the extent it is combined with personal information. For example, when you use our technologies, we may keep a record of your product interests, the purchases you make and other content you generate (such as adding items to your shopping cart).

We may collect information in a variety of ways, including:

Your browser or device: Certain information is collected by most browsers or automatically through your devices, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and browser click-through and usage data.
Mobile applications: When you download and use one of our mobile applications, we may track and collect usage data, such as the date and time the app on your device accesses our servers and what information and files have been accessed, viewed and/or downloaded to the app based on your device number or other identifiers.
Cookies: Cookies are pieces of information stored directly on the computer that you are using. Our websites, online advertisements, and emails use cookies, pixel tags, and other technologies to automatically collect information about your interactions, such as browser type, pages viewed, links clicked, and other actions you take in connection with our websites, online ads, and email. We use the information for a variety of purposes, including to facilitate navigation, to display information more effectively, to personalize your experience, to understand how our websites are used, to market our products and services, to measure the success of our marketing campaigns, and for security purposes. If your browser is set to decline cookies, you may not be able to access your customer account or make a purchase on our websites. To learn how we use cookies for advertising, please see the section, “How is my information used for behavioural or targeted advertising and what choices do I have?” below.

If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allow you to automatically decline cookies or be given the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a particular site. If you do not accept cookies, you may experience some inconvenience in your use of our sites. For example, you may not be able to access your account information or make a purchase on our websites.
Using pixel tags and other similar technologies: We may use pixel tags to, among other things, track the actions of users of our sites and services (including email recipients), measure the success of our marketing campaigns and compile statistics about usage of our sites and services and response rates.
Analytics: We use third-party service providers, including Google and Adobe, which use cookies and similar technologies to collect and analyze information about the use of our websites and mobile applications and in-store technologies. This service may also collect information regarding the use of other websites, apps and online resources. You can learn about Google’s practices at http://www.google.com/policies/privacy/partners/, and opt out by using the Google Analytics Opt-Out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout. You can learn about Adobe’s practices and opt-out at http://www.adobe.com/privacy/opt-out.html.
Adobe Flash: We may use Adobe Flash technology, including Flash Local Shared Objects (“Flash LSOs”), and other similar technologies to collect and store information about your use of our websites and mobile applications. You can adjust your Flash player settings to block Flash LSO storage on your computer using the tools contained in the Website Storage Settings Panel. You can also control Flash LSOs by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash LSOs (referred to as “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without you being asked, and (for Flash Player 8 and later) how to block Flash LSOs that are not being delivered by the operator of the page you are on at the time). Please note that setting the Flash Player to limit acceptance of Flash LSOs may in

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